1. Can you make something out of my own coins?
Yes, that falls under custom orders.
Contact us and let us know what type of coins you have.
Then look through our Instagram page and our shop to see what styles we make.
Once we see how many coins you'd like to incorporate in your piece(s) and what type and size they are, we can give suggestions and send photos back to you to show you examples.
2. I am interested in a style/piece that you don’t currently make, will you make it?
We will deal with these types of requests on a case by case basis.
First, let me know what you are thinking.
If it is a piece by another jeweler that you'd like me to duplicate, although we appreciate your potential business, we recommend that you order from that particular jeweler since that it something they already offer. However, if you are flexible with the style and just want to send a photo as inspiration, I may be able to offer my own take on it. If so, I will discuss that with you.
If it is not a busy time of year, I am often happy to do some research and development to make a particular piece you are interested in. However, these take time, often the first attempt will not be my best work and it can take several attempts. I also like to “battle test” all my pieces before making them available to ensure they will hold up under daily wear. All of this requires a lot of time and so that will reflect in the price of your particular item.
Best bet is to find something I already make or wait until I begin to offer a particular item. Sometimes I just haven't gotten there yet and already have plans on offering that in the future.
3. How long will it take for a custom order to be finished?
It depends on what the piece is and what it all entails. As we discuss your piece with you, we will be able to give you a better idea on the turnaround time.
Generally, we ask for around 7-21 days to complete your custom order. Then the delivery time can be 1-3 business days (USPS, First Class mail).
If we have to search out specific coins for you, that can take some extra time. Or if it is a style we do not make currently (see #2) then that can also add time to your order.
4. What is the delivery time for items I order directly off the website (non-custom pieces)?
One of the awesome things about buying handmade is knowing that a piece was worked just for you and not mass produced.
Because we are a two person operation and everything is handmade, some items may not be in stock. Although we try to keep as much in stock as possible, we sometimes need to make pieces as the order comes in.
Once we receive your order, it can take around 3-14 days to complete your piece. We then mail everything through USPS, First Class Mail which usually takes 1-3 business days to arrive.
If you have a deadline and you have questions about whether or not your order can be delivered in time, please contact us and we can give you a better idea of turn around time depending on your order.
5. I don’t know my ring size, how do I find out?
We have multi-use ring sizers for sale for your convenience!
Or you can come see us in person if you are in Roanoke. If you're not able to come see us in person, you can go to any jeweler to be sized. Or if you already have a ring that fits on that finger, bring to a jeweler to determine the size.
We offer resizing any time after purchase (either in person or through the mail). We currently do not charge a fee for the resizing service, but you would need to pay for shipping.
6. I don’t know my bracelet size, how do I find out?
If you're not able to come see us in person:
Take a soft measuring tape. Measure your wrist at the bone and make a note of that measurement.
Or you can get a piece of light colored string (nothing that stretches) or cut a strip of paper and wrap it around your wrist at the bone. Mark the string or paper with a fine line using a pen or marker (any color that shows up on the material). Then measure the string with a ruler or tape measure.
During check out, you will be asked what that measurement is along with what type of fit you prefer (tight fit, a comfort fit or a loose fit) Please be as exact as you can with your measurement.
7. I am buying a ring or bracelet for someone else but don’t know their size.
(first see #5 and #6)
If you are not able to get their size ahead of time, you can buy the ring and they can always bring to us in person or mail to us to size as needed. Or they can wear a ring on a chain (you can request that we include our standard 20" stainless steel ballchain with your order)
Or you can shop in our pendants, earrings, pins, or cufflinks sections for items that don't need sizing.
8. What range of sizes do your rings come in?
We are happy to be able to offer a wide range of ring sizes. We have yet to come across a size too small or a size too big, so let us know what your needs are.
Most ring sizers will go to the 1/2 size but we can dial in our sizes to the 1/4 size. For example, you can ask for either:
size 3 and 1/4
size 3 and 1/2
size 3 and 3/4
size 4 and so on.
9. What if the ring or bracelet doesn’t fit quite right when I get it?
Sometimes our fingers or bodies fluctuate depending on a variety of factors (you are young and still growing, your salt intake that day, weight gain or loss, the weather, time of day, how active you've been, etc.) This is natural and nothing to worry about.
Just mail us your ring or bracelet with your new size and we'll adjust it at no extra charge (tips are accepted but not expected). You would just need to pay for shipping in those cases. Or find us at the Roanoke City Market. Or catch us at one of the festivals we attend throughout the year. (click on the "Art Festivals" tab)
You can also bring some of our rings (band style only) to a professional jeweler (there is no weak spot or solder joint so they should be able to do it.) But often their charges will be a lot more than what you'd spend on shipping to send back to us. Also, if they damage the piece, we are not responsible for fixing it or replacing it. If we damage the piece in the process of resizing, we will fix it or replace it.
9. How do I know which of your rings/bracelets/etc. are "for men" or "for women"?
Our pieces are gender neutral.
10. Is it illegal to deface currency?
Many people people think that it is illegal to incorporate coins into jewelry making. This is not true. It is illegal to deface US currency if the intent is continue to use it as legal tender after it has been altered. The purpose of the law is to prevent counterfeiting and fraud and does not apply to objects made out of currency whether for sale or not.
Specifically, Section 331 of Title 18 of the United States code provides criminal penalties for anyone who “fraudulently alters, defaces, mutilates impairs, diminishes, falsifies, scales, or lightens any of the coins coined at the Mints of the United States.” This statute means that one may be violating the law if the appearance of the coin is changed and represented to be other than the altered coin that it is with the intent of fraud. As a matter of policy, the U.S. Mint does not promote coloring, plating or altering U.S. coinage, however, there are no sanctions against such activity unless the intent is to be fraudulent.
That being said, laws will vary from country to country, so if you do not live in the USA, please do your own research and make your decision based on that.
11. What types of metals are used in your jewelry?
Each coin or token has its own metal composition. Please read the item descriptions to figure out what a particular piece is made out of.
If you have any metal allergies, then please read the descriptions carefully or filter your search to find only metals that are ok for you. Contact us if you have any questions.
12. When you say "silver" does that mean "sterling silver"?
Coin silver is generally 90% silver, 10% copper.
Sterling silver is 92.5% silver, 7.5% copper.
Only a few of our items have less silver content. See the product details to be clear about the composition of each piece.
And then a few of our items are sterling silver (certain coins were minted that way). While some even have more silver content than sterling which will be labeled as ".999 fine silver". That is equal to 99.9% silver.
13. Why does this ring turn my finger green?
The acidic nature of human sweat and other chemicals on the skin, such as soaps, lotions and makeup, cleaning supplies, moisture build up, etc. reacts with metals. Copper is especially reactive. This reaction causes a green patina or surface coating to form on the metal, and that color gets transferred onto the skin. The reaction varies according to individual body chemistry, both in how long it takes for the green discoloration to form and in how distinct the color becomes. Some people might not experience any discoloration at all.
Many people believe that copper jewelry has healing properties from the direct contact of copper with skin. If you are not interested in these properties and want to avoid the temporary discoloration, seal the copper to prevent this. (see below)
Why do we make and sell rings that can turn your finger green?
We like the look of copper and the coin options out there.
We like to have lower prices points available for our customers.
Some people wear copper for the healing properties it is said to have.
Not all people have this reaction to copper.
It is not true that copper is only found in "cheap jewelry". In fact, copper is found in 14k gold (often alloyed with copper, silver, and zinc) and sterling-silver (92.5% silver, 7.5% copper), it’s purpose being to harden/strengthen the softer precious metals.
Ways to Prevent Your Finger from Turning Green:
Apply 2 coats of high quality clear nail polish to the inside and edge of the ring. This should last about 2-3 months in the fall/winter and about 1-2 months in the spring/summer. Reapply as needed. For some folks reapplication might be more frequent depending on lifestyle and body chemistry.
Apply some beeswax to the inside of the band. Be sure to thoroughly dry your hands after washing and applying lotions before putting your rings back on. Reapply as needed. This works best in colder weather but will still work in warm weather you just would need to reapply more often. If you live in an especially hot and humid place this might not be your best option.
We know several folks who wear copper for healing purposes and have spoken with a local coppersmith. They all say that keeping the ring polished daily and being sure to allow hands to dry completely after washing or putting on lotion, etc. before putting ring back on is the best way to avoid the green finger.
Don’t wear the piece as a ring, just enjoy it as a necklace, a curiosity, a keepsake or gift.
AVOID IT ALL TOGETHER and shop in our Silver Section:
Most of our pieces are 90% silver, 10% copper (.900). These are great for daily wear.
Ask us about our limited sterling silver (.925) selection.
Also, our .999 Fine Silver (99.9% silver) selection has some wonderful options.
14. I have very sensitive skin, what are your earring hooks and ball chain for pendants made out of?
The hooks that come with our earrings are hypoallergenic, surgical, stainless-steel.
If you are highly sensitive or have allergies, we can upgrade to sterling silver hooks at your request and for a small additional charge.
Our pendants and charm necklaces come with a stainless steel ballchain. We currently don't offer any other options for chains. But feel free to switch it out to your own once you receive the item.
15. Do you service your pieces if they break or need resizing, refinishing, or polishing?
We strive to make sturdy pieces. That being said, if something breaks or gets out of whack in any way, just contact us and let us know. Usually it can be fixed. If that is the case, then we'll tell you to mail it to us and we can repair it usually at no extra cost other than shipping.
With resizing, refinishing or polishing a piece you bought from us, you would just pay shipping and we take care of it no extra charge.
Jewelry by its nature is not damage proof. If the damage is not something I can repair, we do not offer refunds. Contact us first so we can determine if it is something we can remedy or not. Please treat your piece with proper care to prevent damage.
16. What is your Return Policy?
I gladly accept returns only if the item has not been damaged or worn too much. If it is a sizing factor, see #15.
Just contact us within: 7 days of delivery
Ship items back to me, postmarked within 14 days of delivery
Because of the nature of these items, I cannot accept returns for:
Custom or personalized orders
Items on sale
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
17. How do I maintain my piece? What can I use to polish it?
We will include maintenance instructions specific to the piece you get.
In general, we tell folks to use a jewelry polishing cloth to clean their pieces. But again, that will not necessarily work for every piece we make.
18. I’m at the downtown Roanoke market but cannot find you, where are you?
First, make sure we are open that day/time.
Go to our facebook or instagram and find our last post (we always post when we'll be open at the market).
Or you can email, text, or contact us on facebook or instagram (just know that sometimes we're not able to respond right away).
We set up at the corner of Campbell Ave and Market Street. Depending on the day we may be on either side of the market. If you are at the City Market Building, just look across the street and you should be able to find us. Keep an eye out for our hand-painted signs that can be seen from up and down the sidewalk.
Our set up is pretty colorful so you can't really miss us if you walk up and down the sidewalk.